Qualification Snapshot
| Qualification Codes |
BSB40520 / BSB40120 |
| AQF Level |
Certificate IV (AQF Level 4) |
| Study Area |
Business & Leadership |
| Training Package |
BSB – Business Services |
| Delivery Mode |
100% Online |
| Typical Duration |
6 Months |
| Assessment |
Competency-based assessments |
| Recognition |
Nationally Recognised Dual Qualification |
Qualification Overview
The Certificate IV in Leadership and Management & Certificate IV in Business combines two nationally recognised qualifications to prepare students for leadership, supervisory and business management roles across a wide range of industries. This dual qualification develops the practical skills needed to lead teams, manage business operations and contribute to organisational success.
Throughout the course, students learn how to demonstrate effective leadership, coordinate business operations, develop communication strategies, solve complex workplace challenges and manage team performance. They also build advanced business administration skills, create professional business documents and develop the confidence to lead people while supporting organisational objectives.
This nationally recognised dual qualification is delivered through one of CRICOS’ partnered Registered Training Organisations (RTOs) using competency-based assessment designed to demonstrate practical workplace capability.
Career Opportunities
- Team Leader
- Office Manager
- Business Manager
- Operations Supervisor
- Administrative Team Leader
- Business Coordinator
- Production Supervisor
- Sales Manager
- Business Support Manager
Skills You’ll Develop
- Leadership and team management
- Business operations planning
- Professional communication
- Conflict resolution
- Critical thinking and problem solving
- Business administration
- Operational planning
- Employee performance support
- Business documentation
- Workplace decision making
Studying This Qualification
This qualification is delivered through one of CRICOS’ partnered Registered Training Organisations (RTOs). Depending on the provider selected, students may benefit from flexible online study, trainer support, competency-based assessment and Recognition of Prior Learning (RPL), where available.
Topics of Course
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Prepare to demonstrate leadership
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Align behaviour with organisational values
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Model leadership behaviour
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Plan complex document
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Draft complex document
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Finalise complex document
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Prepare to implement operational plan
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Implement operational plan
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Monitor operational performance
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Review operations based on performance
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Prepare for communication
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Use communication strategies to provide work instruction
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Facilitate workplace communication
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Monitor and support team communication
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Prepare to develop emotional intelligence
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Develop emotional intelligence
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Promote development of emotional intelligence in others
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Establish role of critical thinking in workplace
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Lead critical thinking process
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Develop critical thinking mindset
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Prepare to lead workplace relationships
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Lead workplace relationships
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Review leadership
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Plan team outcomes
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Coordinate team and individuals
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Support team
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Monitor team performance
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Plan personal work schedule
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Implement personal work schedule
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Review personal work priorities
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Provide information to work team about WHS policies and procedures
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Implement and monitor work team consultative arrangements for managing WHS
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Implement and monitor organisational procedures for providing WHS training to work team
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Implement and monitor organisational procedures and legal requirements for identifying hazards, and assessing and controlling risks
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Implement and monitor organisational procedures for maintaining WHS records
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Establish project parameters
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Develop project plan
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Administer and monitor project
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Finalise and review project
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Establish business relationships
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Maintain business relationships
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Build and improve business relationships
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Review existing digital technology use in the business
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Identify opportunities to implement digital technologies for workplace collaboration
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Implement and use digital technologies to collaborate in the workplace
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Prepare meeting documentation and details
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Record meeting outcomes
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Establish sustainable work contexts.
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Implement sustainable work practices.
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Monitor performance of sustainable work practices.
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Advise on customer service needs
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Support implementation of customer service strategies
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Evaluate and report on customer service