Qualification Snapshot
| Qualification Code |
BSB50120 |
| AQF Level |
Diploma (AQF Level 5) |
| Study Area |
Business & Leadership |
| Training Package |
BSB – Business Services |
| Delivery Mode |
100% Online |
| Typical Duration |
6 Months |
| Assessment |
Competency-based assessments |
| Recognition |
Nationally Recognised Qualification |
Qualification Overview
The BSB50120 Diploma of Business equips students with the practical skills and knowledge required to succeed in business management and operational leadership roles. Designed for aspiring managers, business owners and professionals looking to advance their careers, this qualification focuses on solving real business challenges while developing leadership capability.
Throughout this qualification, students learn how to manage business operations, lead workplace relationships, apply critical thinking, improve organisational performance and use digital technologies to support business success. The course develops practical, transferable skills that can be applied across a broad range of industries and organisational environments.
This nationally recognised qualification is delivered through one of CRICOS’ partnered Registered Training Organisations (RTOs) using competency-based assessment designed to demonstrate practical workplace capability.
Career Opportunities
- Business Manager
- Business Development Manager
- Office Manager
- Customer Service Manager
- Project Consultant
- Team Leader
- Operations Coordinator
- Business Operations Officer
Skills You’ll Develop
- Business operations management
- Leadership and team management
- Critical thinking
- Complex problem solving
- Business communication
- Conflict management
- Operational planning
- Digital collaboration
- Project coordination
- Professional decision making
Studying This Qualification
This qualification is delivered through one of CRICOS’ partnered Registered Training Organisations (RTOs). Depending on the provider selected, students may benefit from flexible online study, trainer support, competency-based assessment and Recognition of Prior Learning (RPL) where available.
Topics of Course
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Review existing digital technology use in the business
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Identify opportunities to implement digital technologies for workplace collaboration
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Implement and use digital technologies to collaborate in the workplace
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Establish communication protocols
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Coordinate effective communication
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Present and negotiate persuasively
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Review communication practices
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Prepare for meetings
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Conduct meetings
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Follow up meetings
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Prepare to develop emotional intelligence
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Develop emotional intelligence
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Promote development of emotional intelligence in others
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Assess individual and team critical and creative thinking skills
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Establish an environment that encourages the application of critical and creative thinking
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Monitor and improve thinking practices
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Plan financial management approaches
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Implement and monitor financial management plans
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Review and evaluate financial management plans
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Establish risk context
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Identify risks
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Analyse risks
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Select and implement treatments
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Analyse resource requirements
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Develop resource plans
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Allocate resources
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Review and report on resource usage
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Develop recruitment and onboarding policies and procedures
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Manage recruitment process
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Manage staff onboarding
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Prepare workplace sustainability policies.
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Implement workplace sustainability policies.
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Review implementation of workplace sustainability policies.
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Establish project parameters
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Develop project plan
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Administer and monitor project
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Finalise and review project
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Establish business relationships
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Maintain business relationships
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Build and improve business relationships