Qualification Snapshot
| Qualification Code |
BSB30120 |
| AQF Level |
Certificate III (AQF Level 3) |
| Study Area |
Business & Administration |
| Training Package |
BSB – Business Services |
| Delivery Mode |
100% Online |
| Typical Duration |
6 Months |
| Assessment |
Competency-based assessments |
| Recognition |
Nationally Recognised Qualification |
Qualification Overview
The BSB30120 Certificate III in Business provides a practical foundation for individuals seeking to commence or develop a career in business administration, office support and corporate services. Students gain practical workplace skills used across a wide variety of industries.
Throughout this qualification you’ll develop confidence using business technologies, creating workplace documents, communicating professionally, organising business activities and supporting daily operations. The focus is on practical, job-ready skills that employers value.
This nationally recognised qualification is delivered through one of CRICOS’ partnered Registered Training Organisations (RTOs) using competency-based assessment.
Career Opportunities
- Administration Assistant
- Administrative Officer
- Office Assistant
- Receptionist
- Customer Service Officer
- Business Support Officer
- Clerical Officer
Skills You’ll Develop
- Business communication
- Document creation
- Office administration
- Customer service
- Workplace technology
- Teamwork
- Organisation and planning
- Time management
Studying This Qualification
This qualification is delivered through one of CRICOS’ partnered Registered Training Organisations (RTOs). Depending on the provider selected, students may benefit from flexible online study, trainer support, competency-based assessment and Recognition of Prior Learning (RPL) where available.
Topics of Course
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Assist with incorporating WHS policies and procedures into work team processes
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Contribute to consultative arrangements for managing WHS
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Contribute to organisational procedures for providing WHS training
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Participate in identifying hazards, and assessing and controlling risks for the work area
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Measure sustainable work practices
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Support sustainable work practices
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Seek opportunities to improve sustainable work practices
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Establish practices that support individual differences in the workplace
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Work effectively with individual differences
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Assess use of inclusive practices
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Plan workplace communication
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Undertake routine communication
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Participate in workplace communication
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Prepare to address workplace problem
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Evaluate solutions for workplace problem
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Finalise and review solution development process
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Recognise factors that impact personal wellbeing
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Plan communication with supervisor
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Communicate with supervisor
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Investigate available wellbeing resources
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Organise and complete own work schedule
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Evaluate own work performance
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Coordinate personal skill development and learning
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Select and prepare resources
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Design document
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Produce document
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Finalise document
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Select and prepare resources
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Plan spreadsheet design
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Create spreadsheet
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Produce charts
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Finalise and present spreadsheets
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Select and prepare to use technology
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Input and process information or data
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Finalise and store document
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Receive complaints
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Process complaints
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Resolve complaints
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Understand purchasing and own requirements
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Make purchases
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Receive purchases
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Gather information and ideas
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Develop team relationships and networks
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Contribute to positive team outcomes
